Silpasathi || State Online Single Window Services || Ease of Doing Business || Government of West Bengal

For any critical issues or difficulties faced while submitting application please call to our Quick Response Team at 03322622004 in between 10am to 5pm on Monday to Friday (Except Holidays) | Applicants can avail the e-Service - Issuance of Trade License Certificate (New) under the Department of UD&MA from : whereas Renewal of Trade License Certificate under the Department of UD&MA e-Service is currently available from Silpasathi Portal | The Silpasathi Portal is now LIVE with 118 Industrial related Licenses / Approvals / NoCs and Renewals | For any technical query, kindly drop a mail at | Silpa Sathi Single Window Cell - Helpline no. (Toll free) 1800-345-5562
Service Related Advantage
Ease of Doing Business in Bengal includes
  • Dissemination of web-based information
  • Incentives and land allotment in industrial parks & estates
  • GIS maps for ease of location
  • Simplification of processes & procedures
  • Decentralization of approval power
  • Reduced documentation
  • Introduction of self-declaration and self-certification
  • eServices and single window system for business enacted through Single Window Act for statutory compliances, and a host of other systems and processes.
Certificate of Enlistment (Trade License) matters: Urban Local Bodies and Panchayats
Environment (Pollution)
  • Detailed procedure and comprehensive checklist available at
  • Online Consent to Establish (NOC) including auto-renewal facility
    [Memo No. 1542-4A-6/2015 dtd. 01.06.2015 and 1749-4A-6/2015 dtd : 17/06/2015]
  • Online Consent to Operate including auto-renewal facility
    [Memo No. 1542-4A-6/2015 dtd. 01.06.2015 and Memo No. 1644-4A-6/2015 (Part I) dtd 28/06/2016]
  • No clearance/consent required for industries under ‘White’ and ‘Exempted’ category
  • Green category industries exempted from inspection
  • Standard Operating Procedure for inspection process introduced
  • Extended validity of consent to operate up to 7 years for ‘Green’ category and 5 years for ‘Orange’ & ‘Red’ categories
    [Memo No. 1646-4A-7/2016 dtd. 28/06/2016 of WBPCB]
  • Computerized risk assessment of industries and allocation of inspectors
    [Memo No. 1645-4A-6/2015 (Part-I) dtd. 28/06/2015]
  • Online submission of inspection report with 48 hours introduced
    [Memo No. 1645-4A-6/2015 (Part-I) dtd. 28/06/2015 read with Memo No. 1645A-4A-6/2015 (Part-I) dtd. 28/06/2015 of WBPCB]
  • Documentation burden reduced for pollution clearance
Labour Matters
  • Detailed procedure, comprehensive checklist and timeline under all Labour Laws
  • Online approval of factory plan, registration and grant of license including renewal at
  • Online registration & renewal under Shops & Establishments Act 1963 at
  • Online license for contractor & renewal available at
  • Registration of principal employer establishment/ registration under building and other construction workers available at
  • Online registration for Boiler, renewal, payment, downloadable certificate and verification of validity of certificate available at
  • Validity of factory license extended to a period of three years or more up to a maximum of ten years
    [Notification No. Labr/638/(Law)/LW/4L-5/15 dtd. 29.12.2016]
  • Exemption of registration of admn/ clerical department of a factory
  • Extended time of operation of shops/ establishments
  • No advance notice to be served for any overtime retention of worker
  • Risk based categorization of establishments (High Medium and Low)
  • Synchronized/ joint inspection under 16 Labour Laws minimizing the hassles of inspection
  • 3rd party inspection by accreditated agencies allowed for factories and boilers
  • Final inspection report submission within 48 hours after inspection
    [Order No.470-IR/3C/04/2015 dtd. 23/05/2016 of Labour Dept]
  • Exemption of shops and establishment from mandatory closure
  • E-register for shops and establishments
  • Self-certification allowed under Contract Labour Act, Payment of Wages Act, Shops & Establishment Act, Minimum Wages Act, Boilers Act and Factories Act.
  • Computerized allocation of inspector under various Labour Laws
    [Order no.1229-GE/G/4P-15/15 dtd.23.05.2016 of Labour Dept.]
  • Well defined Grievance redressal mechanism
  • Time bound services under Right to Services Act
Building plan sanction
  • Online application for Building Plan Sanction/ Construction permit introduced in Municipal Corporations and in most of ULBs
  • Time bound disposal: within 15 days by ULB and 30 days by Panchayat (60 days, if Department’s vetting required)
  • No Objection under T&CP Act to ULB within 15 days
  • Industrial Estate/Park authorities (WBIDC, WBSIDC, WBIIDC, WEBEL) delegated with power to sanction building plan for industrial units in their estate/park, parks
  • Standard fees rate prescribed; no other charges/fee allowed
Tax related matters
  • Detailed procedure, comprehensive checklist, timeline for all applicable taxes made online
  • Online registration, payment and filling of the return for applicable taxes eliminating physical process
  • Downloadable final certificate and 3rd party verification of approval of certificate
  • Composite VAT registration introduced for small traders whereby only a fixed amount is paid annually & no return is required to be filed
  • Provision of tax collection at source
  • Users are provided assistance for e-filing at service centers
  • A helpline for providing basic service assistance to users in preparing and filing returns. Help Desk : (033) 71221000 / 1222 or
  • Direct credit for refund of VAT to dealer’s account (Trade Circular No. 11/2015 dated: 27.05.2015)
  • System for risk based audit related to tax compliance using risk parameters
  • Online forms are available relating to information captured at check posts
  • Static check posts is being phased out and mobile squads have been mandated Single ID for State taxes
  • e-Waybill, e- Grievances, e-Transit Declaration, e-Appeal/e-Revision/e-Review introduced
  • Professional tax and VAT registration certificate is provided within one working day, notification available at
  • Online registration of brands and labels of liquor and issue of permits for importing liquor for manufacture and renewal of excise license
  • Online payment facility of Excise Duty, 24*7 available, accessible from anywhere without extra cost
Registering property
  • Detailed procedure, list of documents for application & renewal of wholesale/retail drug license, drug manufacturing license []
  • Time bound disposal of application for drug license notified under WBRTPS Act,2013: 90days [Notification No.HF/O/GA/3885/W-77/2013 dated2.12.2013 of Health & FW Dept.]
  • Online application and renewal of wholesale /retail drug license, tracking of application
  • Online application and renewal of license of Clinical Establishment, detailed procedure and comprehensive list of documents, tracking of application [ ]
  • Time bound disposal of application of license of Clinical Establishment notified under WBRTPS Act,2013 :90days [Notification No. HF/O/GA/3885/W-77/2013 dated 2.12.2013 of Health & FW Dept.]
  • Online application and renewal of license for food manufacturing , store &sales by Food Business Operator(FBO) including detailed procedure and comprehensive list of documents, tracking of application
  • Time bound disposal of application under Pre- Conception & Pre- Natal Diagnostic Techniques notified under WBRTPS Act,2013 : 90days
    [Notification No.HF/O/GA/3885/W-77/2013 dated 2.12.2013 of Health & FW Dept.]
  • Detailed procedure, comprehensive list of documents for application for operation of Blood Bank
Land matters
  • Mutation and conversion of land for setting up industries in 21 days and 30 days respectively
    (Order No. No.324-LP/1A-12/13 dated 05/02/2015)
  • Deemed No Objection from ULC and Local Body etc. for mutation and conversion respectively if not responded in 14 days of reference
    (Order No. No.324-LP/1A-12/13 dated 05/02/2015 of L&LR Dept.)
  • Documentation burden reduced for land conversion application
  • Dedicated Unique Clearance Centres (UCC) in districts for fast-tracking mutation and conversion of industrial land
  • RS-LR plot information and mutation case status made online (
  • Certified copies of Record of Right (ROR) / Plot Information and certified copy of mouza map For land conversion, only process fee for conversion to be paid
    (Order no. 2208- M&M/8/2014 dated 01.09.2016 of L&LR Dept)
  • Post facto conversion up to 0.03 acre in Municipal Corporation/Municipality area and 0.08 acre in other area (other than water body) made permissible
    (Notification No. 1414-L dated 05.10.2010)
  • Land Allotment Policy made available in public domain (
    (Order No. 6686-LP/1A-18/2012 dated:26.12.2012)
  • Provision of recording the name and status of lessee and /or assignee in the land khatian/ROR introduced
    (Order No. 1509-LP/1A-10/2014 dated 26.05.2015)
  • Digitized land records made available online
  • Land Bank with GIS facilities within a single portal is being developed
  • Land allotment by various Govt. authorities is being made online with clear timeline
Query / Grievance