Silpasathi || State Online Single Window Services || Ease of Doing Business || Government of West Bengal
The Silpasathi Portal is now LIVE with 61 Industrial related Licenses / Approvals / NoCs and Renewals | For any technical query, critical issues or difficulties faced while submitting application please call to our Quick Response Team at 03322622004 in between 10am to 6pm on Monday to Friday | Silpa Sathi Single Window Cell - Helpline no. (Toll free) 1800-345-5562
Dashboard for Query/Grievance Handling (Recording and Addressing)

Updated data as on 01-04-2023 22:51 PM

Sl. No. Particulars Details (nos./ time in no. of days)
1 Time Limit prescribed as per the Public Service Guarantee Act (as per West Bengal Right to Public Services Act, 2013) 15
2 Total Number of Queries Received (in nos.) 1744
3 Total Number of Queries responded (in nos.) 1653
4 Average time taken to respond to queries (time in no. of days) 0.53
5 Median time taken to respond to queries (time in no. of days) 0.5
6 Minimum time taken to respond to Query (time in no. of days) 0.25
7 Maximum time taken to respond to Query (time in no. of days) 8