Silpasathi || State Online Single Window Services || Ease of Doing Business || Government of West Bengal

For any critical issues or difficulties faced while submitting application please call to our Quick Response Team at 03322622004 in between 10am to 5pm on Monday to Friday (Except Holidays) | Applicants can avail the e-Service - Issuance of Trade License Certificate (New) under the Department of UD&MA from : https://edistrict.wb.gov.in/PACE/login.do whereas Renewal of Trade License Certificate under the Department of UD&MA e-Service is currently available from Silpasathi Portal | The Silpasathi Portal is now LIVE with 118 Industrial related Licenses / Approvals / NoCs and Renewals | For any technical query, kindly drop a mail at qrt.silpasathiwb@gmail.com | Silpa Sathi Single Window Cell - Helpline no. (Toll free) 1800-345-5562
Dashboard for Query/Grievance Handling (Recording and Addressing)

Updated data as on 24-02-2024 05:09 AM

Sl. No. Particulars Details (nos./ time in no. of days)
1 Time Limit prescribed as per the Public Service Guarantee Act (as per West Bengal Right to Public Services Act, 2013) 15
2 Total Number of Queries Received (in nos.) 3395
3 Total Number of Queries responded (in nos.) 2057
4 Average time taken to respond to queries (time in no. of days) 0.52
5 Median time taken to respond to queries (time in no. of days) 0.52
6 Minimum time taken to respond to Query (time in no. of days) 0.25
7 Maximum time taken to respond to Query (time in no. of days) 8
Query / Grievance