Silpasathi || State Online Single Window Services || Ease of Doing Business || Government of West Bengal

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For any critical issues or difficulties faced while submitting application please call to our Quick Response Team at 03322622004 in between 10am to 5pm on Monday to Friday (Except Holidays) | Applicants can avail the e-Service - Issuance of Trade License Certificate (New) under the Department of UD&MA from : https://edistrict.wb.gov.in/PACE/login.do whereas Renewal of Trade License Certificate under the Department of UD&MA e-Service is currently available from Silpasathi Portal | The Silpasathi Portal is now LIVE with 126 Industrial related Licenses / Approvals / NoCs and Renewals | For any technical query, kindly drop a mail at qrt.silpasathiwb@gmail.com | Silpa Sathi Single Window Cell - Helpline no. (Toll free) 1800-345-5562
Dashboard for Query/Grievance Handling (Recording and Addressing)

Updated data as on 21-11-2024 14:24 PM

Sl. No. Particulars Details (nos./ time in no. of days)
1 Time Limit prescribed as per the Public Service Guarantee Act (as per West Bengal Right to Public Services Act, 2013) 15
2 Total Number of Queries Received (in nos.) 6957
3 Total Number of Queries responded (in nos.) 2057
4 Average time taken to respond to queries (time in no. of days) 0.52
5 Median time taken to respond to queries (time in no. of days) 0.52
6 Minimum time taken to respond to Query (time in no. of days) 0.25
7 Maximum time taken to respond to Query (time in no. of days) 8
Query / Grievance