Click on ‘Register’ on the homepage, enter required details, verify your email/phone, and create a password to complete the registration.
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Click on the User login button:
• Enter your registered username and password (login credentials). • Click on ‘Login’ to proceed. |
Once you log in:
• You will receive an OTP on your registered mobile number. • Enter this OTP and click on ‘Verify’ to access your account. |
After logging in:
Step 1: Enter your registered mobile number and validate it using the OTP sent to your mobile. Step 2: Enter your registered email ID and validate it using the OTP sent to your email. Once both OTPs are successfully validated, click ‘Verify and Proceed’. You will be automatically logged out and asked to log in again. |
Yes. After completing the authentication process and logging in, you may use the Profile Information section to update mobile number and / or email ID from the top right corner of Silpasathi window.
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You will be directed to your SilpaSathi Dashboard, where you can:
• View your existing units/establishments • Access services • Monitor application status |
• Go to ‘Self Assisted Service’ from your dashboard.
• You’ll be navigated to the All Establishments / Units Page. • Click ‘Add New Unit’ and fill in the required details in the form |
If you face difficulties during login or authentication, you may contact SilpaSathi helpdesk using the contact details provided on the portal.
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Click on ‘Register’ on the homepage, enter required details, verify your email/phone, and create a password to complete the registration.
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Yes, you can update your email ID or mobile number by logging into your account and modifying the profile settings.
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Click on ‘Forgot Password’ on the login page, enter your registered email or mobile number, and follow the instructions to reset your password.
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Yes, registration on the Silpasathi portal is completely free.
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Log in, fill out the Common Application Form (CAF), attach required documents, pay the fees online, and submit the application.
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Yes, you can track your application status in real-time on the dashboard and receive SMS/email notifications.
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The CAF allows investors to apply for multiple approvals from different departments through a single submission.
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Processing times vary depending on the type of service, but all clearances adhere to the stipulated timelines under the West Bengal Right to Public Services Act, 2013.
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Automated notifications are sent to the respective authorities, and you can raise a grievance through the portal if there is an undue delay.
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Payments can be made online through net banking, credit/debit cards, or UPI.
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No, all payments must be made online through the Silpasathi portal.
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Yes, a digital receipt is generated immediately after successful payment and can be downloaded from the portal.
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Transaction charges may apply depending on the payment method used.
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Refunds depend on the service and department-specific policies; refer to the refund policy section on the portal.
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Required documents vary by service; the portal provides a list of necessary documents during the application process.
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Yes, all necessary documents must be uploaded in the prescribed format on the portal.
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The portal provides a checklist, and incomplete applications cannot be submitted.
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Your application may be rejected or returned for corrections, and you will be notified via SMS/email.
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Some approvals may require a digital signature; details will be mentioned in the application guidelines.
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You can contact the helpdesk through email, phone, or visit an Industry Facilitation Centre (IFC).
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The helpline number is available on the Silpasathi website.
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You can submit a grievance online through the portal under the ‘Grievance’ section.
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Grievances are typically addressed within the stipulated timeframes set by the authorities.
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Yes, you can visit an IFC in your district for assistance.
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Yes, using the CAF, you can apply for multiple approvals simultaneously.
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You will be notified with reasons for rejection and can reapply after making necessary corrections.
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Once submitted, modifications may not be allowed. However, you can submit a fresh application if required.
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Yes, Silpasathi provides services across various industries operating in West Bengal.
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