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For any critical issues or difficulties faced while submitting application please call to our Quick Response Team at 03322622004 in between 10am to 5pm on Monday to Friday (Except Holidays) | Applicants can avail the e-Service - Issuance of Trade License Certificate (New) under the Department of UD&MA from : https://edistrict.wb.gov.in/PACE/login.do whereas Renewal of Trade License Certificate under the Department of UD&MA e-Service is currently available from Silpasathi Portal | Professional Tax enrollment service will be temporarily under maintenance from 05-12-2024 10.30PM onwards till 10-12-2024 12.00AM | The Silpasathi Portal is now LIVE with 136 Industrial related Licenses / Approvals / NoCs and Renewals | For any technical query, kindly drop a mail at qrt.silpasathiwb@gmail.com
Dashboard for Query/Grievance Handling (Recording and Addressing)

Updated data as on  23-04-2025 19:22 PM
Notification

Dashboard for Query/Grievance Handling (Recording and Addressing)
(Updated Real-time)
Sl. No. Particulars Details (nos. / days)
1 Time Limit prescribed as per the Public Service Guarantee Act (days) 15
2 Total Number of query / grievance received (nos.) 18388
3 Total Number of query / grievance addressed (nos.) 4324
4 Average time taken to obtain query / grievance redressal (days) 5.25
5 Median time taken to obtain query / grievance redressal (days) 1
6 Minimum time taken to obtain query / grievance redressal (days) 1
7 Maximum time taken to obtain query / grievance redressal (days) 330
8 Average fee taken by the Department for completion of entire process of query / grievance redressal (Rs /-) 0
**No fees is charged for query / grievance redressal [ Fees is Rs 0/- ]
Query / Grievance