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For any critical issues or difficulties faced while submitting application please call to our Quick Response Team at 03322622004 in between 10am to 5pm on Monday to Friday (Except Holidays) | Applicants can avail the e-Service - Issuance of Trade License Certificate (New) under the Department of UD&MA from : https://edistrict.wb.gov.in/PACE/login.do whereas Renewal of Trade License Certificate under the Department of UD&MA e-Service is currently available from Silpasathi Portal | Professional Tax enrollment service will be temporarily under maintenance from 05-12-2024 10.30PM onwards till 10-12-2024 12.00AM | The Silpasathi Portal is now LIVE with 144 Industrial related Licenses / Approvals / NoCs and Renewals | For any technical query, kindly drop a mail at qrt.silpasathiwb@gmail.com The following services under the Labour Department are temporarily unavailable due to ongoing technical upgradation. Click here to view the list of affected services. The services will resume shortly. We regret the inconvenience caused.
Dashboard for Query/Grievance Handling (Recording and Addressing)

Updated data as on  08-12-2025 08:52 AM
Notification

Dashboard for Query/Grievance Handling (Recording and Addressing)
(Updated Real-time)
Sl. No. Particulars Details (nos. / days)
1 Time Limit prescribed as per the Public Service Guarantee Act (days) 15
2 Total Number of query / grievance received (nos.) 22875
3 Total Number of query / grievance addressed (nos.) 7107
4 Average time taken to obtain query / grievance redressal (days) 6.73
5 Median time taken to obtain query / grievance redressal (days) 1
6 Minimum time taken to obtain query / grievance redressal (days) 1
7 Maximum time taken to obtain query / grievance redressal (days) 600
8 Average fee taken by the Department for completion of entire process of query / grievance redressal (Rs /-) 0
**No fees is charged for query / grievance redressal [ Fees is Rs 0/- ]
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